Privacy Policy

Wrest Point Casino is committed to protecting the privacy of individuals who visit our website and interact with our services. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

When you visit our website or engage with our services, we may collect the following types of personal information:

• Your name, email address, phone number, and postal address
• Date of birth and identification details
• Information related to reservations, event bookings, and dining preferences
• Technical data such as your IP address, browser type, operating system, and browsing behaviour on our website
• Any other information you voluntarily provide through enquiry forms or correspondence

How We Collect Information

We collect personal information directly from you when you make a booking, subscribe to our newsletter, submit an enquiry, or interact with our website. We may also collect information through cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To process reservations and bookings for accommodation, dining, and events
• To respond to your enquiries and provide customer support
• To send you promotional materials, newsletters, and updates about our offerings, where you have consented to receive them
• To improve our website, services, and overall customer experience
• To comply with legal and regulatory obligations
• To maintain the safety and security of our premises and services

Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

• With service providers who assist us in operating our website and delivering our services
• With regulatory authorities or law enforcement agencies as required by law
• With our related entities within the Federal Group for operational purposes

We do not sell your personal information to third parties. Any third-party service providers we engage are required to handle your information in accordance with applicable privacy laws.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include encrypted data transmission, secure server infrastructure, and restricted access controls.

Cookies

Our website uses cookies to improve functionality and user experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

Your Rights

You have the right to access, correct, or request the deletion of your personal information held by us. If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact the Wrest Point Casino privacy team. We are located at 410 Sandy Bay Road, Sandy Bay, Tasmania 7005, Australia.